- AA random selection of participants will be phoned by the central CTR team for an eligibility review
- BIf participants are unable/unwilling to complete the questionnaires online, a paper/hard copy can be sent in the post and the forms completed over the telephone with a member of the central CTR team
- CA diary will be available to download to help participants record their appointments to complete the health service use questionnaire
- DProcess evaluation questionnaires will be completed only by participants in the LISTEN intervention group. Interviews will be conducted with a subset of participants and will include both those who received the LISTEN intervention and usual care
- EProcess evaluation interviews and focus groups will also be conducted with a subset of staff members involved in LISTEN delivery
