Table 1 Questions from the Consumer Assessment of Healthcare Providers and Systems Survey
Questions related to ED experience with providers | Questions related to ED discharge |
|---|---|
During the first day of this emergency department stay, were you asked to list or review all of the prescription medicines your child was taking at home? | Before your child left the emergency department, did a provider ask you if you had any concerns about whether your child was ready to leave? |
During the first day of this emergency department stay, were you asked to list or review all of the vitamins, herbal medicines, and over-the-counter medicines your child was taking at home? | Before your child left the emergency department, did a provider talk with you as much as you wanted about how to care for your child’s health after leaving the emergency department? |
During this emergency department stay, how often did your child’s nurses listen carefully to you? During this emergency department stay, how often did your child’s nurses explain things to you in a way that was easy to understand? | Before your child left the emergency department, did a provider or emergency department pharmacist explain in a way that was easy to understand how your child should take these new medicines after leaving the emergency department? |
During this emergency department stay, how often did your child’s nurses treat you with courtesy and respect? | Before your child left the emergency department, did a provider or emergency department pharmacist explain in a way that was easy to understand about possible side effects of these new medicines? |
During this emergency department stay, how often did your child’s doctors listen carefully to you? During this emergency department stay, how often did your child’s doctors explain things to you in a way that was easy to understand? | A child’s regular activities can include things like eating, bathing, going to school, or playing sports. Before your child left the emergency department, did a provider explain in a way that was easy to understand when your child could return to his or her regular activities? |
During this emergency department stay, how often did your child’s doctors treat you with courtesy and respect? | Before your child left the emergency department, did you get information in writing about what symptoms or health problems to look out for after your child left the emergency department? |
During this emergency department stay, how often were you given as much privacy as you wanted when discussing your child’s care with providers? | When deciding whether your child should be transferred, admitted, or discharged home, did you feel like you were a part of the decision-making process? |
During this emergency department stay, how often did providers keep you informed about what was being done for your child? |