Table 2 Summary of interventions developed

A

• Telephone system to stack calls

• Linking with, and promoting, community transport

B

• Signposting to community transport

• Flexible appointment around bus times

• Charging for mobility scooters

• Promoting the role of medical receptionists

C

• Working with local taxi firm and creating a taxi appointment slot

• Three external receptionist training sessions about local services and signposting/customer services