Table 4 Customer satisfaction
1. How do you judge the system overall? | |
a. Not satisfying at all | 0 |
b. Poorly satisfying | 1 |
c. Fairly satisfying | 2 |
d. Quite satisfying | 3 |
e. Very satisfying | 4 |
2. Was it easy to use the devices? | |
a. Very complicated | 0 |
b. Quite complicated | 1 |
c. Complicated | 2 |
d. Quite easy | 3 |
e. Very easy | 4 |
3. Did you experience difficulties in contacting the service? | |
a. Very frequently | 0 |
b. Frequently | 1 |
c. Sometimes | 2 |
d. Rarely | 3 |
e. Never | 4 |
4. Were the indications of the health staff clear? | |
a. Not at all | 0 |
b. Poorly clear | 1 |
c. Fairly clear | 2 |
d. Quite clear | 3 |
e. Very clear | 4 |
5. Do you feel more secure since when you have access to the service? | |
a. Not at all | 0 |
b. Poorly | 1 |
c. Fairly | 2 |
d. Much | 3 |
e. Very much | 4 |
6. Did the access to the service help your family or the people you live with? | |
a. Not at all | 0 |
b. Poorly | 1 |
c. Fairly | 2 |
d. Much | 3 |
e. Very much | 4 |