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Table 2 Topics in the training manual for peer volunteers

From: The process of developing and implementing a telephone-based peer support program for postpartum depression: evidence from two randomized controlled trials

I. INTRODUCTION TO PEER SUPPORT
a) What is a peer volunteer?
b) Peer volunteer qualities, skills, and expectations
c) Peer volunteer role, discussion themes, and frequently
II: BENEFITS OF PEER SUPPORT
a) emsp;Mothers Helping Mothers Model
b) Emotional, informational, and validation/appraisal support
c) Benefits of peer support
III: RELATIONSHIP DEVELOPMENT
a) Getting connected
b) Staying connected
c) Developing a relationship with the mother
IV: TECHNIQUES FOR EFFECTIVE TELEPHONE SUPPORT
a) Empathetic listening and reflection
b) Using open-ended questions
c) Listening to more than the words
d) Problem-solving and exploring options
V: GENERAL POSTPARTUM DEPRESSION INFORMATION
a) What is postpartum depression?
b) Incidence, symptoms, and different presentation of postpartum depression
c) Causes of postpartum depression
d) Detection and treatment of postpartum depression
VI: THE HELPING PROCESS
a) The relationship between feelings, behaviors, and thoughts
b) The Three-Step Helping Process
c) Helping the mother to develop a support system
d) Common maternal difficulties
VII: REFERRAL TO PROFESSIONAL SERVICES
a) What constitutes and emergency
b) Child abuse, child neglect, domestic violence
c) Possible mental health professional referral sources
d) What the partner can do