Cluster | Positive engagement | Acceptance | ||
---|---|---|---|---|
Sub-cluster | Affective engagement | Cognitive engagement | Humour | Attention |
Definition | Improve way the target feels about a situation | Change way the target thinks about a situation | Be humorous to communicate validation | Give the target attention to communicate validation |
Example | Listen to the target’s problems | Give the target advice | Joke with the target | Make clear you care about the target |