Table 4 Intra-cluster correlation coefficients for patient experience and willingness to recommend
Patient experience measures | Total | Average cluster size | Mean (SD) or n (%) | ICC | 95% CI |
|---|---|---|---|---|---|
Patient activation score (1–3) | 956 | 24 | 2.1 (1.1) | 0.11 | 0.06, 0.19 |
1. Asked for my ideas when we made a treatment plan | 956 | 24 | 2.1 (1.4) | 0.09 | 0.05, 0.16 |
2. Given choices about treatment to think about | 956 | 24 | 1.8 (1.3) | 0.09 | 0.05, 0.16 |
3. Asked to talk about any problems with my medicines or their effects | 956 | 24 | 2.3 (1.5) | 0.06 | 0.03, 0.12 |
Delivery system design/Practice design score (4–6) | 956 | 24 | 2.9 (0.9) | 0.11 | 0.07, 0.20 |
4. Given a written list of things I should do to improve my health | 956 | 24 | 1.6 (1.2) | 0.14 | 0.09, 0.23 |
5. Satisfied that my care was well organized | 956 | 24 | 4.2 (1.1) | 0.08 | 0.05, 0.15 |
6. Shown how what I did to take care of my illness influenced my condition | 956 | 24 | 2.8 (1.5) | 0.06 | 0.03, 0.12 |
Goal setting/Tailoring score (7–11) | 956 | 24 | 2.1 (0.9) | 0.13 | 0.08, 0.22 |
7. Asked to talk about my goals in caring for my illness | 956 | 24 | 2.2 (1.5) | 0.19 | 0.12, 0.29 |
8. Helped to set specific goals to improve my eating or exercise | 956 | 24 | 2.4 (1.5) | 0.09 | 0.05, 0.16 |
9. Given a copy of my treatment plan | 956 | 24 | 2.7 (1.8) | 0.25 | 0.17, 0.36 |
10. Encouraged to go to a specific group or class to help me cope with my chronic illness | 956 | 24 | 1.5 (1.0) | 0.07 | 0.03, 0.13 |
11. Asked questions either directly or on a survey, about my health habits | 956 | 24 | 1.8 (1.3) | 0.11 | 0.06, 0.18 |
Proportion of patients who are willing to recommend the clinic to their friends and family | 956 | 24 | 857 (89.6) | 0.03 | 0, 0.06 |