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Table 1 Outcome measures, data collection instruments and format

From: Video clinics versus standard face-to-face appointments for liver transplant patients in routine hospital outpatient care: study protocol for a pragmatic randomised evaluation of myVideoClinic

Outcome measure Data collection instrument Format
Primary outcome
(Change in) satisfaction in the VSQ-9 domains of ‘convenience of location’, ‘getting through to the office by phone’ and ‘length of time waiting’ Modified Visit-Specific Satisfaction instrument (VSQ-9) [26] within patient questionnaire Baseline: paper At the following timepoints, after each appointment, in electronic or papera format: 3 months (if applicable) 6 months 9 months (if applicable) 12 months
Secondary outcomes
Patient-reported health-related quality of life EQ-5D-5 L [31] within patient questionnaire Baseline: paper 6 months: electronic or paper 12 months: electronic or paper
Patient satisfaction scores in the other six VSQ-9 domains VSQ-9 [26] within patient questionnaire Baseline: paper At the following timepoints, after each appointment, in electronic or papera format: 3 months (if applicable) 6 months 9 months (if applicable) 12 months
Routinely collected clinical outcomes Patient records Routinely collected metrics
Number and length of clinical contacts, and instances of appointment non-attendance Length of appointment, phone calls, myhealth@QEHB correspondence, crossover between study arms Routinely collected metrics Clinician reporting Case report forms
Health service use Patient questionnaire Baseline: paper At the following timepoints, after each appointment, in electronic or papera format: 6 months 12 months
Costs (NHS perspective and societal perspective) Patient questionnaire and routinely collected data Baseline: paper At the following timepoints, after each appointment, in electronic or papera format: 3 months (if applicable), 6 months 9 months (if applicable) 12 months Routinely collected metrics
MyVideoClinic system performance Failed appointments, service outages, telephone consultations Routinely collected metrics
Clinical tests performed locally prior to video clinic appointment Blood tests, blood pressure and weight Case report form completed by clinician
Patient, carer and clinician experience Semi-structured interviews Semi-structured interviews
Questionnaire completion rates Number of questionnaires completed Baseline: paper At the following timepoints, after each appointment, in electronic or papera format: 3 months (if applicable) 6 months 9 months (if applicable) 12 months
  1. aIf any patients experience technical issues providing data electronically, paper versions of the relevant questionnaires and reply-paid envelopes will be posted directly to their home address for completion