Outcome measure | Data collection instrument | Format |
---|---|---|
Primary outcome | ||
(Change in) satisfaction in the VSQ-9 domains of ‘convenience of location’, ‘getting through to the office by phone’ and ‘length of time waiting’ | Modified Visit-Specific Satisfaction instrument (VSQ-9) [26] within patient questionnaire | Baseline: paper At the following timepoints, after each appointment, in electronic or papera format: 3 months (if applicable) 6 months 9 months (if applicable) 12 months |
Secondary outcomes | ||
Patient-reported health-related quality of life | EQ-5D-5Â L [31] within patient questionnaire | Baseline: paper 6Â months: electronic or paper 12Â months: electronic or paper |
Patient satisfaction scores in the other six VSQ-9 domains | VSQ-9 [26] within patient questionnaire | Baseline: paper At the following timepoints, after each appointment, in electronic or papera format: 3Â months (if applicable) 6Â months 9Â months (if applicable) 12Â months |
Routinely collected clinical outcomes | Patient records | Routinely collected metrics |
Number and length of clinical contacts, and instances of appointment non-attendance | Length of appointment, phone calls, myhealth@QEHB correspondence, crossover between study arms | Routinely collected metrics Clinician reporting Case report forms |
Health service use | Patient questionnaire | Baseline: paper At the following timepoints, after each appointment, in electronic or papera format: 6Â months 12Â months |
Costs (NHS perspective and societal perspective) | Patient questionnaire and routinely collected data | Baseline: paper At the following timepoints, after each appointment, in electronic or papera format: 3Â months (if applicable), 6Â months 9Â months (if applicable) 12Â months Routinely collected metrics |
MyVideoClinic system performance | Failed appointments, service outages, telephone consultations | Routinely collected metrics |
Clinical tests performed locally prior to video clinic appointment | Blood tests, blood pressure and weight | Case report form completed by clinician |
Patient, carer and clinician experience | Semi-structured interviews | Semi-structured interviews |
Questionnaire completion rates | Number of questionnaires completed | Baseline: paper At the following timepoints, after each appointment, in electronic or papera format: 3Â months (if applicable) 6Â months 9Â months (if applicable) 12Â months |