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Table 1 Outcome measures, data collection instruments and format

From: Video clinics versus standard face-to-face appointments for liver transplant patients in routine hospital outpatient care: study protocol for a pragmatic randomised evaluation of myVideoClinic

Outcome measure

Data collection instrument

Format

Primary outcome

(Change in) satisfaction in the VSQ-9 domains of ‘convenience of location’, ‘getting through to the office by phone’ and ‘length of time waiting’

Modified Visit-Specific Satisfaction instrument (VSQ-9) [26] within patient questionnaire

Baseline: paper

At the following timepoints, after each appointment, in electronic or papera format:

3 months (if applicable)

6 months

9 months (if applicable)

12 months

Secondary outcomes

Patient-reported health-related quality of life

EQ-5D-5 L [31] within patient questionnaire

Baseline: paper

6 months: electronic or paper

12 months: electronic or paper

Patient satisfaction scores in the other six VSQ-9 domains

VSQ-9 [26] within patient questionnaire

Baseline: paper

At the following timepoints, after each appointment, in electronic or papera format:

3 months (if applicable)

6 months

9 months (if applicable)

12 months

Routinely collected clinical outcomes

Patient records

Routinely collected metrics

Number and length of clinical contacts, and instances of appointment non-attendance

Length of appointment, phone calls, myhealth@QEHB correspondence, crossover between study arms

Routinely collected metrics

Clinician reporting

Case report forms

Health service use

Patient questionnaire

Baseline: paper

At the following timepoints, after each appointment, in electronic or papera format:

6 months

12 months

Costs (NHS perspective and societal perspective)

Patient questionnaire and routinely collected data

Baseline: paper

At the following timepoints, after each appointment, in electronic or papera format:

3 months (if applicable),

6 months

9 months (if applicable)

12 months

Routinely collected metrics

MyVideoClinic system performance

Failed appointments, service outages, telephone consultations

Routinely collected metrics

Clinical tests performed locally prior to video clinic appointment

Blood tests, blood pressure and weight

Case report form completed by clinician

Patient, carer and clinician experience

Semi-structured interviews

Semi-structured interviews

Questionnaire completion rates

Number of questionnaires completed

Baseline: paper

At the following timepoints, after each appointment, in electronic or papera format:

3 months (if applicable)

6 months

9 months (if applicable)

12 months

  1. aIf any patients experience technical issues providing data electronically, paper versions of the relevant questionnaires and reply-paid envelopes will be posted directly to their home address for completion