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Table 2 Topics covered in automated interactive phone calls

From: Engaging family supporters of adult patients with diabetes to improve clinical and patient-centered outcomes: study protocol for a randomized controlled trial

Inquire whether patient worked on an action plan based on the previous week’s call

Patient illness severe enough to interfere with diabetes management

Blood sugar levels: challenges to checking at home, low and high levels, and symptoms

Blood pressure: challenges to checking at home, high and low readings, and symptoms

Challenges to taking medications

Readiness to make a plan to quit smoking (if applicable)

New foot concerns

Summary of call, inquiry about importance to patient of potential concerns identified