Table 6 Patient experience ratings from the Client Satisfaction Questionnaire (CSQ) and the Friends and Family Test (FFT) at 5-month follow-up

How would you rate the quality of service you have received?

N = 13

N = 11

 Excellent

9 (69)

9 (82)

 Good

3 (23)

2 (18)

 Fair

1 (8)

0 (0)

 Poor

0 (0)

0 (0)

Did you get the kind of service you wanted?^a

N = 13

N = 11

 Yes, definitely

8 (62)

10 (91)

 Yes, generally

5 (38)

1 (9)

To what extent has our programme met your needs?^a

N = 13

N = 11

 Almost all of my needs have been met

9 (69)

9 (82)

 Most of my needs have been met

3 (23)

2 (18)

 Only a few of my needs have been met

1 (8)

0 (0)

If a friend were in need of similar help, would you recommend our programme to him or her?^a

N = 14

N = 11

 Yes, definitely

9 (64)

11 (100)

 Yes, I think so

5 (36)

0 (0)

How satisfied are you with the amount of help you have received?^a

N = 13

N = 11

 Very satisfied

8 (62)

11 (100)

 Mostly satisfied

5 (38)

0 (0)

Have the services you received helped you to deal more effectively with your problems?^a

N = 13

N = 11

 Yes, they helped a great deal

8 (62)

9 (82)

 Yes, they helped somewhat

5 (38)

2 (18)

In an overall, general sense, how satisfied are you with the services you have received?^a

N = 13

N = 11

 Very satisfied

9 (69)

10 (91)

 Mostly satisfied

4 (31)

1 (9)

If you were to seek help again, would you come back to our programme?^a

N = 13

N = 11

 Yes, definitely

7 (54)

10 (91)

 Yes, I think so

4 (31)

1 (9)

 No, I don’t think so

2 (15)

0 (0)

How likely are you to recommend this help or support to friends and family if they needed similar care or treatment?^a

N = 14

N = 13

 Extremely likely

10 (71)

11 (85)

 Likely

4 (29)

0 (0)

 I did not receive any help or support

0 (0)

2 (15)