Table 4 Survey questions and results
From: Assessment of clinical trial participant patient satisfaction: a call to action
Question | NA | % strongly agree | Percentile rank | Mean | SD | Z score |
|---|---|---|---|---|---|---|
Friendly staff | 1 | 80.0 | 96.8 | 4.80 | 0.43 | 1.85 |
Respectful staff | 1 | 75.6 | 94.9 | 4.75 | 0.46 | 1.64 |
Adequate time spent | 1 | 72.2 | 94.9 | 4.73 | 0.45 | 1.64 |
Staff explained role | 1 | 66.7 | 90.8 | 4.66 | 0.50 | 1.33 |
Staff answered questions | 1 | 65.6 | 90.3 | 4.65 | 0.50 | 1.30 |
Staff explained procedures | 1 | 64.4 | 88.2 | 4.63 | 0.53 | 1.19 |
Fully informed of risks/benefits | 1 | 63.3 | 87.7 | 4.62 | 0.53 | 1.16 |
Staff protected privacy | 1 | 65.6 | 87.3 | 4.63 | 0.55 | 1.14 |
Trusted staff | 1 | 64.4 | 86.8 | 4.62 | 0.55 | 1.12 |
Clean facility | 0 | 66.7 | 86.7 | 4.63 | 0.57 | 1.11 |
Staff were prepared | 1 | 71.1 | 86.5 | 4.66 | 0.60 | 1.10 |
Reasonable wait time | 0 | 61.1 | 86.3 | 4.59 | 0.54 | 1.09 |
Confident in staff skills/knowledge | 1 | 63.3 | 86.2 | 4.61 | 0.56 | 1.09 |
Staff responded to concerns | 1 | 65.6 | 84.4 | 4.62 | 0.61 | 1.01 |
Extremely satisfied with care | 1 | 64.4 | 83.3 | 4.60 | 0.62 | 0.97 |
Would return to provider for care | 1 | 66.7 | 83.0 | 4.62 | 0.65 | 0.95 |
Visit times were convenient | 0 | 61.1 | 81.5 | 4.56 | 0.62 | 0.90 |
Environment was pleasant | 0 | 63.3 | 81.3 | 4.57 | 0.64 | 0.89 |
Scheduling visits was easy | 0 | 63.3 | 78.5 | 4.54 | 0.69 | 0.79 |
Received reminders for visits | 4 | 57.8 | 71.7 | 4.45 | 0.79 | 0.57 |
Parking was easy | 1 | 52.2 | 68.6 | 4.38 | 0.79 | 0.48 |
Will seek future care at MHS | 1 | 51.1 | 64.5 | 4.33 | 0.88 | 0.37 |
Convenient location | 1 | 45.6 | 61.7 | 4.25 | 0.83 | 0.30 |
Would do another study | 1 | 52.2 | 61.3 | 4.27 | 0.94 | 0.29 |
Enjoyed visits | 1 | 38.9 | 59.1 | 4.18 | 0.78 | 0.23 |
Will encourage others to do studies | 1 | 35.6 | 52.1 | 4.04 | 0.84 | 0.05 |
Medical care enhanced by study | 1 | 40.0 | 50.0 | 4.00 | 1.00 | 0.00 |