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Table 4 Survey questions and results

From: Assessment of clinical trial participant patient satisfaction: a call to action

Question NA % strongly agree Percentile rank Mean SD Z score
Friendly staff 1 80.0 96.8 4.80 0.43 1.85
Respectful staff 1 75.6 94.9 4.75 0.46 1.64
Adequate time spent 1 72.2 94.9 4.73 0.45 1.64
Staff explained role 1 66.7 90.8 4.66 0.50 1.33
Staff answered questions 1 65.6 90.3 4.65 0.50 1.30
Staff explained procedures 1 64.4 88.2 4.63 0.53 1.19
Fully informed of risks/benefits 1 63.3 87.7 4.62 0.53 1.16
Staff protected privacy 1 65.6 87.3 4.63 0.55 1.14
Trusted staff 1 64.4 86.8 4.62 0.55 1.12
Clean facility 0 66.7 86.7 4.63 0.57 1.11
Staff were prepared 1 71.1 86.5 4.66 0.60 1.10
Reasonable wait time 0 61.1 86.3 4.59 0.54 1.09
Confident in staff skills/knowledge 1 63.3 86.2 4.61 0.56 1.09
Staff responded to concerns 1 65.6 84.4 4.62 0.61 1.01
Extremely satisfied with care 1 64.4 83.3 4.60 0.62 0.97
Would return to provider for care 1 66.7 83.0 4.62 0.65 0.95
Visit times were convenient 0 61.1 81.5 4.56 0.62 0.90
Environment was pleasant 0 63.3 81.3 4.57 0.64 0.89
Scheduling visits was easy 0 63.3 78.5 4.54 0.69 0.79
Received reminders for visits 4 57.8 71.7 4.45 0.79 0.57
Parking was easy 1 52.2 68.6 4.38 0.79 0.48
Will seek future care at MHS 1 51.1 64.5 4.33 0.88 0.37
Convenient location 1 45.6 61.7 4.25 0.83 0.30
Would do another study 1 52.2 61.3 4.27 0.94 0.29
Enjoyed visits 1 38.9 59.1 4.18 0.78 0.23
Will encourage others to do studies 1 35.6 52.1 4.04 0.84 0.05
Medical care enhanced by study 1 40.0 50.0 4.00 1.00 0.00
  1. MHS MultiCare Health System
  2. NA represents the number of respondents who did not answer the associated question