Steps | Senior actions | Nurse support | |||
---|---|---|---|---|---|
 |  | Key questions | Ideal support | Pitfalls | |
1 | Problem identification | Mentions problem. Decides to take action | You mentioned that you have a problem with…Would you like to do something about it? | Name the problem using the senior’s own words. If the senior does not want to take action, do not interfere | Ask for an explanation, take on the problem, insistence |
2 | Collecting alternatives | Collects a minimum of three alternatives: either by themselves, or by asking others for help | What could you do about this? | Stimulate the senior to answer. In cases where the senior does not come up with enough alternatives, provide information. Leave the choice to the senior | Impose solutions, make judgments, provide advice |
Are there other options? | |||||
3 | Choice and planning | Selects an alternative that he/she will act on. Plans actions | How do you think you will manage this? | If the senior has difficulties planning, then apply the key question 2 procedure | Take over the choice/planning; provide coercive advice |
4 | Execution | Executes action | Â | Lets the senior execute the action | Execute action for the senior |
5 | Reflection | Reflects on own action, mentions what went well | What was the result? What are you happy about: about what you could do on your own? What would you do differently the next time? | Ask What, When, How questions | Ask for an explanation |