Table 3 Process indicators

Community Health Worker (CHW) competence and effectiveness

• % of pregnant women seen by a CHW once

• % of pregnant women seen by a CHW twice

• % of mothers seen in first 24 hrs after birth

• % of newborns seen in first 24 hrs after birth

• % of all home births seen by a CHW twice in the first week

• quality of CHW records in terms of completeness and timeliness

• client satisfaction with CHW activities

• knowledge and skills of CHW on maternal and newborn care

• CHW satisfaction with home visiting activities

Health facility

• health facility utilization for ANC, deliveries and newborn care

• % of babies managed according to IMNCI guidelines

• health workers’ knowledge and skills in managing pregnant and newly delivered women and sick newborns according to adapted maternal and newborn guidelines

• essential drugs and supplies availability/stock-outs

• health workers’ satisfaction

• number of planned joint meetings with CHWs held

• number of planned supervisory visits of CHWs conducted

Linkages between community and health facility

• % of women with childbirth complications identified at home who reach a facility

• % of babies seen at home with danger signs who are referred reaching the facility

Sustainability

• CHW retention and turnover