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Table 2 Common help ticket themes (addressed in at least 5% of submitted tickets)

From: Barriers encountered during enrollment in an internet-mediated randomized controlled trial

Common Themes among Help Tickets Generated by Potential Participants (a single help ticket may be coded in more than one theme)

# of Help Tickets

(N = 623)

% of Help Tickets

Enrollment process questions

298

48%

Medical clearance

211

34%

Questions about the pedometer or uploading pedometer data

196

31%

Problems accessing/using the internet

60

10%

Questions about baseline survey

43

7%

Problems getting study emails

38

6%

Question about dropping out of the study

38

6%