Table 2 Maturity levels (BPMM-OMG)^a

ML5

Innovating

Wherein both proactive and opportunistic improvement actions seek innovations that can close gaps between the organization’s current capability and the capability required to achieve its business objectives

ML4

Predictable

Wherein the capabilities enabled by standard processes are exploited and provided back into work units. Process performance is managed statistically through the workflow to understand and control variation so that process outcomes can be predicted from intermediate states

ML3

Standardized

Wherein common, standard processes are synthesized from best practices identified in the work groups and tailoring guidelines are provided supporting different business needs. Standard processes provide an economy of scale and a foundation for learning from common measures and experience

ML2

Managed

Wherein management stabilizes the work within local work units to ensure that it can be performed in a repeatable way that satisfies the workgroup’s primary commitments. However, work units performing similar tasks may use different procedures

ML1

Initial

Wherein business processes are performed in inconsistent sometimes ad hoc ways with results that are difficult to predict